Return Policy

Eligibility for Returns
We only accept returns if there is a valid reason, such as the item being damaged or defective. All return requests are subject to review and approval by Pokécado.

Unopened Items Only
Returns are accepted only on items that are unopened and in their original packaging. Opened products are not eligible for return.

Return Timeframe
To initiate a return, customers must contact us within 14 days of receiving their order.

Return Shipping Costs
Customers are responsible for all return shipping costs. We recommend using a trackable shipping service to ensure the safe return of your item.

Condition Requirements
All returned items must be in their original condition. Returns will only be approved for valid reasons, as determined by our team.